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Business Analyst
HCLTech
Charlotte, NC
Position Overview The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams. Key Responsibilities...
$66k – $118k/year Apply Now
Epic HB Analyst
TEKsystems c/o Allegis Group
Boston, Massachusetts
About this job Description We have several HB and HB Claims analyst positions across North America. Job overview New Implementations Support...
$85.00 – $85.00/hr Apply Now
Business Analyst - Products / IoT
Ernest Gordon Recruitment
Houston, TX
Business Analyst - SaaS / IoT Product Strategy Position Overview Collaborate with customers, stakeholders, and executives to define product ...
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Logistics Operations Analyst [209462]
Aquent
Warren, MI
Responsibilities: Serve as the single point of contact for assigned accounts, interfacing daily with subsidiaries, Export Operations, Logist...
$25.00 – $25.00/hr Apply Now
Leasing Consultant
The Scion Group
us
About this job Want to learn more about The Scion Group? Check out our website. Job overview We're hiring immediately! What you'l...
$15.00 – $20.00/hr Apply Now
Informatica MDM Developer (Required Local Candidates with Public Sector/Healthcare exp)
TexcelVision Inc.
Austin, Texas
Job overview Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of al...
$93.00 – $93.00/hr Apply Now
Fitness Manager
UFC Gym
Whittier, CA
About this job Benefits: Job overview Bonus based on performance Dental insurance Employee discounts Free uniforms Health insurance Opportun...
$90k – $120k/year Apply Now
Staff Product Manager, Cortex
Robinhood
Town Niskayuna, New York
About this job Join us in building the future of finance. Job overview Our mission is to democratize finance for all. An estimated $124 tril...
$191k – $225k/year Apply Now
Information Technology Administrator
MCIM
Richmond, VA
MCIM -- The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all func...
$75k – $85k/year Apply Now
Home Office Administrator
East Coast Facilities, Inc.
Allentown, PA
About East Coast Facilities Position Overview We are looking for two organized, professional, and people-oriented Home Office Administrators...
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Business Analyst

Position Overview The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams. Key Responsibilities Gather, analyze, and document business require...

$66k – $118k/year Apply Now

Position Overview
  • The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams.
Key Responsibilities
  • Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)
  • Translate requirements into clear user stories, acceptance criteria, and functional specifications
  • Work with stakeholders to prioritize backlog items and manage scope expectations
  • Participate in sprint planning, backlog grooming, demos, and retrospectives
  • Support UAT planning, execution, defect triage, and sign‑off
  • Maintain documentation: BRDs, user stories, process flows, SOPs, training materials
ServiceNow Technical & Platform Responsibilities
  • Possess hands on understanding of ServiceNow platform architecture
  • Understand how requirements map to:
    • Tables, fields, relationships
    • Forms, views, UI policies
    • Workflows vs Flow Designer
    • Business Rules, Client Scripts, Script Includes (conceptual level)
    • Convert Business requirements to Functional Requirement documentation and collaborate with Dev/Lead Dev's for Technical Design documentation.
  • Design requirements that align with out of the box capabilities before customization
  • Understand RITM → SCTASK lifecycle, fulfillment models, approvals, and SLAs
  • Review and validate technical solution approaches proposed by developers
  • Identify technical impacts, dependencies, and risks early in the lifecycle
  • Ensure requirements are upgrade safe, scalable, and maintainable
  • Support data related discussions (imports, CMDB impacts, integrations -- conceptual)
Collaboration & Governance
  • Act as a single point of contact between business and technical teams
  • Work closely with:
    • ServiceNow Developers
    • Lead Developer / Architect
    • Product Owners / Scrum Master
  • Help enforce BAU vs Project scope boundaries
  • Participate in release planning and post release validation
  • Support leadership with status updates, risks, and dependency tracking
Required Skills & Experience
  • 6--10 years of experience as a Business Analyst, with ServiceNow focus
  • Strong experience in Agile / Scrum delivery models
  • Excellent stakeholder communication and documentation skills
  • Experience working with US based customers / stakeholders preferred
ServiceNow Technical Knowledge (Must Have)
  • Strong understanding of ServiceNow core platform concepts
  • Functional knowledge of:
    • ITSM (Incident, Problem, Change)
    • Asset (HAM and SAM)
    • CMDB
    • Service Catalog & Request Fulfillment
    • Application Portfolio Management
    • Business Continuity Management
    • SecOps (SIR and VR)
    • Knowledge Management
    • CMDB (conceptual understanding)
  • Ability to read and understand:
    • User stories vs technical tasks
    • Configuration vs customization
  • Awareness of integrations (REST, MID Server -- conceptual)
  • Comfortable working with developers on technical feasibility discussions
Responsibilities
  • Information Technology
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