Showing 1 - 9 of 9 results
Satisfaction
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Greg and his partner did an awesome job on my water heater. Same day service. I paid exactly what he quoted. And he did exactly what he explained thoroughly.
Cassell Brothers Home Services specializes in comprehensive home maintenance and repair solutions for residential clients in Augusta, GA. Their expertise includes plumbing, electrical work, and HVAC services, ensuring homeowners receive prompt and reliable support for their essential home systems. By focusing on quality workmanship and tailored solutions, they help clients maintain safe and comfortable living environments.
Greg and his partner did an awesome job on my water heater. Same day service. I paid exactly what he quoted. And he did exactly what he explained thoroughly.
Tristan was great - I submitted a request for a dishwasher repair and this company doesn’t do appliance work. He was really helpful with how the could support and ultimately refe... Tristan was great - I submitted a request for a dishwasher repair and this company doesn’t do appliance work. He was really helpful with how the could support and ultimately referred me to an appliance repair company. I would ask that the dispatchers review the request- would have saved a trip. Other than that, super great customer service from the technician. Read More
The technician expertly resolved the issues caused by the previous owner’s DIY efforts. Austin G. handled everything with remarkable ease, making the entire process look effortless.
Alex was professional, friendly. He did a thorough inspection and explained what the problems were, with photos. He was able to fix my leak immediately. I appreciate everything a... Alex was professional, friendly. He did a thorough inspection and explained what the problems were, with photos. He was able to fix my leak immediately. I appreciate everything and will definitely call for any future issues. Had to call today, this time for a pipe that needed to be repaired in my yard. Joshua was fantastic. Friendly and professional. I appreciate the fast service! 2026 update..so far, 4 out of 5 technicians have been fantastic. The one who came to fix my shower gave me a totally wrong diagnosis of the issue. I ended up with a water heater I didn't need and he taught me a very painful, expensive lesson. Alex returned with some options for repairing/replacing the valve and David had some options for what to do with my water heater situation. Read More
Greg did an excellent job fixing my water heater’s pressure relief valve line. The work was done professionally, neatly, and quickly. He explained what he was doing and made sure t... Greg did an excellent job fixing my water heater’s pressure relief valve line. The work was done professionally, neatly, and quickly. He explained what he was doing and made sure the setup met VA inspection requirements. Everything looks great and functions perfectly now. The only minor downside was that the cost felt a bit higher than expected for a small job, but the quality and peace of mind were well worth it. Overall, I’m very satisfied and would definitely recommend Greg for reliable plumbing work. Read More
Marshall came out the exact day we requested him and immediately made accurate assessments on why our water flow was so low. He developed a plan and immediately put it into action... Marshall came out the exact day we requested him and immediately made accurate assessments on why our water flow was so low. He developed a plan and immediately put it into action (per our agreement). It was like a miracle when he finished! The water flowed so nicely at every single faucet after his work was done and it only took him about two hours. We are so EXTREMELY pleased with our plumber Marshall Swearingen! We will recommend him to everyone having plumbing issues. Read More
Tristan came out today (a Sunday) and I had a great experience. I discovered a leak at my water meter, one which was fixed a few days prior by a different company. They weren’t op... Tristan came out today (a Sunday) and I had a great experience. I discovered a leak at my water meter, one which was fixed a few days prior by a different company. They weren’t open on Sundays, and I had previously used Metzee Plumbing (which has now merged into Cassell for my service area) for a Sunday emergency and had a great experience then. I called them up, and got Tristan who was here very quickly, was professional, polite, friendly, and efficient. He did a great job explaining and showing the mistakes made by the prior company, and got it fixed. This is very helpful, since I’ll be in communication with prior company for recompense. The price point was reasonable at a minimum, but potentially very good especially considering it’s a Sunday. I’ve now had two great experiences with this company both times I’ve used them for emergency Sunday plumbing. Have shared their info with someone else who’s considering dropping their normal plumber, and definitely recommend considering th Read More
Alex Romero was my plumbing specialist and he was outstanding! Clear in all conversation and did a great job repairing a slab leak. He had a lot to do with drywall cutting, jack h... Alex Romero was my plumbing specialist and he was outstanding! Clear in all conversation and did a great job repairing a slab leak. He had a lot to do with drywall cutting, jack hammering, pipe repair and pouring concrete. Excellent repair and left the work area clean. Alex was impressive! Read More
I highly recommend Meetze plumbing and you’ll be lucky if you get Andrew to help you. He was professional, knowledgeable, and courteous. Andrew went out of his way to help quickly... I highly recommend Meetze plumbing and you’ll be lucky if you get Andrew to help you. He was professional, knowledgeable, and courteous. Andrew went out of his way to help quickly and efficiently and didn’t get annoyed with the 1000 questions I asked him. The quote was given upfront and there was no room for confusion after he explained everything so well. 10/10 I think Andrew should be running his own company with the knowledge and professionalism he carries! Meetze plumbing is VERY fortunate to have him. Read More
Greg showed up within an hour of us talking to the office. He was very nice, professional, and got the job done quickly yet efficiently. He came out for an estimate, but was able t... Greg showed up within an hour of us talking to the office. He was very nice, professional, and got the job done quickly yet efficiently. He came out for an estimate, but was able to go ahead and do the job right then and here. He did a great job and the toilets work perfectly. He also sealed the toilet base beautifully. I was impressed with his work overall. To be honest, I was a bit off put at first because to uninstall, haul away, and install 2 new toilets with 2 new flanges (one of which was complicated due to the stacking of fittings to make a connection to the toilet) the estimate was a little over $4,000 ($600 for one and & $2,000 for the complicated one, the rest of the cost was not specified but maybe labor?). I know the price is probably not fully up to him, but that is quite expensive and $4,000 is by far not just a drop in the bucket. Luckily, we did not need either flange replaced. It ended up being a total of $838. We were happy with that considering he handled everything, Read More