Customer Service Representative

About Lega-Nova Group Lega-Nova Group is seeking a Customer Service Representative to join our New York team. This position focuses on client relations and account management, where you will serve as a key point of contact for customers while supporting the growth and retention of client accounts.

This is a face-to-face, customer-facing role and does not involve call center or telemarketing responsibilities.

About Lega-Nova Group Position Overview Lega-Nova Group is seeking a Customer Service Representative to join our New York team

Represent client brands in in-person customer interactions, delivering a high standard of service Manage and maintain existing customer accounts, ensuring satisfaction and retention Build professional relationships with customers to support long-term engagement Identify opportunities for account growth, upgrades, and additional services Collaborate with internal teams to support client acquisition and ongoing account management efforts Accurately record customer interactions and feedback to support continuous improvement

Strong communication and interpersonal skills Ability to work effectively in customer-facing environments Professional, reliable, and results-oriented approach Ability to work both independently and as part of a team Previous experience in customer service, hospitality, retail, or sales is preferred but not required Compensation &

Guaranteed base salary with additional performance-based bonuses Comprehensive onboarding and training program Opportunities for career progression into leadership and management roles Exposure to a range of industries and client campaigns Additional Information This is a full-time, on-site position in New York, NY This role involves face-to-face customer interactions and is not remote Offers of employment are contingent upon successful completion of the interview process and applicable background checks, in accordance with local regulations