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Director, Program Management
Macy's
New York, NY
About Macy's Macy's is proudly America's Department Store, serving generations for over 160 years with a focus on fashion, value, and celebr...
$188k – $314k/year Apply Now
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Director, Program Management

About Macy's Macy's is proudly America's Department Store, serving generations for over 160 years with a focus on fashion, value, and celebration. The company is undergoing innovation and...

$188k – $314k/year Apply Now

About Macy's
  • Macy's is proudly America's Department Store, serving generations for over 160 years with a focus on fashion, value, and celebration. The company is undergoing innovation and change in the retail landscape, particularly in its Digital business, which is one of the largest in the U.S. and has seen significant growth.
  • Macy's Digital is creating a customer-centric shopping experience that integrates content, commerce, and technology to enhance customer interactions and product discovery.
  • Joining Macy's Digital offers the opportunity to work in a dynamic environment, solve challenging problems, and contribute to shaping the future of online and physical commerce.
Job Overview
  • Macy's Inc. is seeking a dynamic program leader to manage the Program Management Office for Macys Digital, overseeing programs that drive customer experiences across Macys.com, Bloomingdales.com, and associated mobile apps.
  • This role involves developing the product management roadmap for Macy's Digital, requiring strong delivery track record, cross-functional collaboration skills, and reporting to the VP of Digital Product Management.
Essential Functions
  • Manage and coach a team of Program Managers supporting product development for Macys.com and Bloomingdales.com.
  • Coordinate stakeholders from Product, Engineering, Design, Analytics, and Business for Macy's Digital programs.
  • Communicate program status to Macy's executive team and implement the Digital Operating Model process for program execution.
  • Drive annual planning for Digital, including compiling the roadmap and budget, and develop process improvements for program reviews.
  • Ensure regular attendance and punctuality.
Qualifications And Competencies
  • BA/BS required; minimum 7 years of program management or consulting experience.
  • Retail/E-commerce experience, preferably in online retail for apparel, home, or customer-focused technology products.
  • Proficiency in Agile and Lean development processes, management, coaching, and talent development.
  • Strong communication skills to influence business leaders, negotiate effectively, and communicate program status and risks.
  • Proven track record of successful project delivery, process improvements, problem-solving, and multitasking in an ambiguous environment.
  • Ability to take ownership of projects, think creatively and strategically, and work flexibly based on business needs.
What We Offer
  • This position may be eligible for performance-based incentives/bonuses.
  • Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
  • Additional benefit details are available at macysJOBS.com.
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