Importmasters

Our Volkswagen Jetta suddenly stopped working. It had also been shifting very rough. We had to have it towed to a dealership but Volkswagen in the Northland held on to it for 2 weeks without even a diag or any communication!! We called Import Masters and they got us right in. They diagnosed after a couple of days and had it repaired and back to us in a week. They communicated every step of the way which meant a lot to us since we were eager to have it back for our family. They are super honest. We had transmission issue but instead of replacing the whole transmission they said it was the seals. This saved us tons of money!! Thank you so much to our mechanic, she was so helpful!! 10/10 would recommend to anyone in KC!!!! Our Volkswagen Jetta suddenly stopped working. It had also been shifting very rough. We had to have it towed to a dealership but Volkswagen in the Northland held on to it for 2 weeks without even a diag or any communication!! We called Import Masters and they got us right in. They diagnosed after a couple of days and had it repaired and back to us in a week. They communicated every step of the way which meant a lot to us since we were eager to have it back for our family. They are super honest. We had transmission issue but instead of replacing the whole transmission they said it was the seals. This saved us tons of money!! Thank you so much to our mechanic, she was so helpful!! 10/10 would recommend to anyone in KC!!!! Read More

Transparency through every part of the interaction, from availability to have the first inspection done, the detailed work orders and simple approval and payment process to pick up the vehicle. Have had 2 separate repairs done recently and very happy with the estimates of time to repair and cost. Thank you! Transparency through every part of the interaction, from availability to have the first inspection done, the detailed work orders and simple approval and payment process to pick up the vehicle. Have had 2 separate repairs done recently and very happy with the estimates of time to repair and cost. Thank you! Read More

Amy goes above and beyond!! I asked for a quote after getting incorrect information from another shop (recommending that I get a timing belt replacement when my car does not actually have a belt but a chain), and Amy kindly and humbly corrected that mistake and pushed me in the right direction! The shop is so communicative and clear -- I recommend them to anyone in KC, but especially those that have ever felt intimidated or misled by other shops! Amy goes above and beyond!! I asked for a quote after getting incorrect information from another shop (recommending that I get a timing belt replacement when my car does not actually have a belt but a chain), and Amy kindly and humbly corrected that mistake and pushed me in the right direction! The shop is so communicative and clear -- I recommend them to anyone in KC, but especially those that have ever felt intimidated or misled by other shops! Read More

First time visit for my 2017 Audi TT because my Audi care finally ran out. Couldn’t be happier with the service! Everyone was friendly and made it as painless as possible to get my car in for an oil change and tire rotation. I will be getting my services done here going forward. Thank you! First time visit for my 2017 Audi TT because my Audi care finally ran out. Couldn’t be happier with the service! Everyone was friendly and made it as painless as possible to get my car in for an oil change and tire rotation. I will be getting my services done here going forward. Thank you! Read More

I’m super thankful I found this shop. I had called around different places to get my Audi fixed because it was having a coolant leak issue and most places would turn me down because they didn’t work on Audi. I found this place and they took me in. I got my Audi fixed ( they replaced two items in my coolant system) and I had my car ready in 2 days. Runs good now and leak is gone I’m super thankful I found this shop. I had called around different places to get my Audi fixed because it was having a coolant leak issue and most places would turn me down because they didn’t work on Audi. I found this place and they took me in. I got my Audi fixed ( they replaced two items in my coolant system) and I had my car ready in 2 days. Runs good now and leak is gone Read More

Wonderful folks, and they made the diagnostic, work approval, communication and payment very simple. They did a great job getting my '95 Miata back up and running after a long hibernation! I will definitely be a repeat customer for my beloved Mazdas:) Wonderful folks, and they made the diagnostic, work approval, communication and payment very simple. They did a great job getting my '95 Miata back up and running after a long hibernation! I will definitely be a repeat customer for my beloved Mazdas:) Read More

My 2018 Audi was throwing a code for RPM/Coolant malfunction, called Importmasters and they did a diagnostic test on it. Found out it was my water pump, they replaced it and were so easy to communicate with. Larry sent a personal text after the service was completed to make sure my car was running good. Great experience, highly recommended! My 2018 Audi was throwing a code for RPM/Coolant malfunction, called Importmasters and they did a diagnostic test on it. Found out it was my water pump, they replaced it and were so easy to communicate with. Larry sent a personal text after the service was completed to make sure my car was running good. Great experience, highly recommended! Read More

I'm not a fan of Audi dealers and the team at Importmasters was able to help me avoid them entirely. I needed a newly installed steering module recalibrated which is typically a dealer only service but they were able to perform all the necessary steps to properly recalibrate my new module and get me on my way. I'll definitely go back! I'm not a fan of Audi dealers and the team at Importmasters was able to help me avoid them entirely. I needed a newly installed steering module recalibrated which is typically a dealer only service but they were able to perform all the necessary steps to properly recalibrate my new module and get me on my way. I'll definitely go back! Read More

FYI: The review below was for the previous owner (Mike), I have not yet been back to the current owners shop. I have taken my Passat here several times and have always received good service and a fair price. The owner will even discuss DIY repairs if you want to make some of the repairs yourself. I don't mind doing most things that do not require special tools or are beyond my ability, and he is cool with that as a fellow enthusiast. I gave only 4 stars because I have not been there too often, and don't feel I can warrant this rating yet, but I am taking my car back this week and will update then. Definitely recommend!! Changed to 5-stars as this is the only place I take my VW for service and they have always done it right the first time for a fair price. Thanks guys. Update: I have been here a few times since my initial review and I think they rate a 5. Mike is very straight-forward and honest about all repairs, and I don't easily trust car repair people. FYI: The review below was for the previous owner (Mike), I have not yet been back to the current owners shop. I have taken my Passat here several times and have always received good service and a fair price. The owner will even discuss DIY repairs if you want to make some of the repairs yourself. I don't mind doing most things that do not require special tools or are beyond my ability, and he is cool with that as a fellow enthusiast. I gave only 4 stars because I have not been there too often, and don't feel I can warrant this rating yet, but I am taking my car back this week and will update then. Definitely recommend!! Changed to 5-stars as this is the only place I take my VW for service and they have always done it right the first time for a fair price. Thanks guys. Update: I have been here a few times since my initial review and I think they rate a 5. Mike is very straight-forward and honest about all repairs, and I don't easily trust car repair people. Read More

Larry and his team were fantastic, and took great care of my Golf R. They were super professional, didn’t try and talk me into extra things, and they made a list of recommended repairs with quotes for when I can get them done. They even got my car done earlier than expected! You can really tell that this team stands behind their work, and are truly passionate about what they do. Will absolutely use them in the future, and recommend them to friends and family. Thank you again Larry and Team! Larry and his team were fantastic, and took great care of my Golf R. They were super professional, didn’t try and talk me into extra things, and they made a list of recommended repairs with quotes for when I can get them done. They even got my car done earlier than expected! You can really tell that this team stands behind their work, and are truly passionate about what they do. Will absolutely use them in the future, and recommend them to friends and family. Thank you again Larry and Team! Read More

VW Jetta, routine services and several repairs were made. Excellent service and communication. Very reasonable wait time for the repairs needs. I really like the email process for recommendations and payment. Great first time experience and glad to finally have a shop I feel like I can trust! VW Jetta, routine services and several repairs were made. Excellent service and communication. Very reasonable wait time for the repairs needs. I really like the email process for recommendations and payment. Great first time experience and glad to finally have a shop I feel like I can trust! Read More

I dropped off my Mercedes for a steering wheel fix and they quickly and accurately diagnosed the problem and fixed it. In addition, they gave the car a hard look and did find a cracked rear coil spring. This was unexpected but appreciated very much as I had just repaired a bent rim on that wheel and obviously it was bent because of bad spring. I will use them again for sure. I dropped off my Mercedes for a steering wheel fix and they quickly and accurately diagnosed the problem and fixed it. In addition, they gave the car a hard look and did find a cracked rear coil spring. This was unexpected but appreciated very much as I had just repaired a bent rim on that wheel and obviously it was bent because of bad spring. I will use them again for sure. Read More

I had some work done on my Subaru about a week ago and I'm delighted with the results. Their communication was very good, customer service was very personal, and the price was very reasonable. I will absolutely be coming back for maintenance in the future! I had some work done on my Subaru about a week ago and I'm delighted with the results. Their communication was very good, customer service was very personal, and the price was very reasonable. I will absolutely be coming back for maintenance in the future! Read More

I’ve been taking my car to Importmasters for the last two years and my experiences have been nothing but great. Their prices are fair and I’ve had zero issues with their work. They recently performed a piston ring soak as my older model suv which had been consuming a lot of oil between oil changes. The issue has completely resolved. I’d recommend them to anyone. I’ve been taking my car to Importmasters for the last two years and my experiences have been nothing but great. Their prices are fair and I’ve had zero issues with their work. They recently performed a piston ring soak as my older model suv which had been consuming a lot of oil between oil changes. The issue has completely resolved. I’d recommend them to anyone. Read More