Mattresses in Pasadena

Great Customer Service! I recently purchased a mattress bundle from the Pasadena location. Ileana was great! She was very helpful and knowledgable. She patiently answered all our q... Great Customer Service! I recently purchased a mattress bundle from the Pasadena location. Ileana was great! She was very helpful and knowledgable. She patiently answered all our questions, walked thru every scenario and got us the deal we sought. I'm very satisfied with my purchase and overall experience! Read More

I recently purchased a pillow from their Pasadena location. Hans was extremely professional, helpful and knowledgable. He patiently answered all my questions and gave me ample time... I recently purchased a pillow from their Pasadena location. Hans was extremely professional, helpful and knowledgable. He patiently answered all my questions and gave me ample time to test out the pillow in store. I'm very satisfied with my purchase and overall experience! Read More

Wonderful location and super helpful staff. Perry was very knowledgeable and extremely accommodating. We are displaced from one of the California fires and needed to replace our or... Wonderful location and super helpful staff. Perry was very knowledgeable and extremely accommodating. We are displaced from one of the California fires and needed to replace our original Casper mattress, and Perry informed us about their program to provide free mattresses to previous clients. Read More

I cannot say enough great things about Hans and the team at Casper Pasadena. I came into the store just after the Eaton Fire and explained our family’s situation. Hans was quick to... I cannot say enough great things about Hans and the team at Casper Pasadena. I came into the store just after the Eaton Fire and explained our family’s situation. Hans was quick to come up with a solution that meant we would be sleeping in our own new beds that same night! He was kind, empathetic, and results driven. Every interaction I have had with him since has gone above and beyond my exceptions. A HUGE THANK YOU to Casper Pasadena for helping to get us through such a challenging time. Read More

I purchased a mattress at the Pasadena Casper in 2023 and I loved this mattress. Unfortunately, I lost my home in the Eaton Fire. I went back to Casper yesterday to buy a new one a... I purchased a mattress at the Pasadena Casper in 2023 and I loved this mattress. Unfortunately, I lost my home in the Eaton Fire. I went back to Casper yesterday to buy a new one and Perry, the assistant general manager, let me know Casper would replace it for free! Perry was super helpful and I love these mattresses. Any time I need a mattress in the future I will come back. Read More

My wife and I came to Casper after the Eaton Fire to replace our bed. Perry was especially helpful by understanding our situation and making this process easy when so many other th... My wife and I came to Casper after the Eaton Fire to replace our bed. Perry was especially helpful by understanding our situation and making this process easy when so many other things have not been. We really felt valued and not pressured to commit to anything. In the end we ended up going with Casper because of Perry's professionalism and empathy! Read More

Excellent customer services from Hans! He was very patient in the store when we struggled to make a decision. When we realized the bed wasn't available for pickup, he helped reach... Excellent customer services from Hans! He was very patient in the store when we struggled to make a decision. When we realized the bed wasn't available for pickup, he helped reach out looking for an updated delivery date when it was delayed in weather. Read More

This was a great shopping experience here at the Pasadena store. Ileana was so helpful and kind. She was very knowledgeable and absolutely no pressure whatsoever. Ileana walked me... This was a great shopping experience here at the Pasadena store. Ileana was so helpful and kind. She was very knowledgeable and absolutely no pressure whatsoever. Ileana walked me through all the models of beds and also the extra’s that Casper sells (mattress, covers, sheets, and pillows). I was able to get a very great deal during the Memorial Day sale. Highly recommend giving Casper a try and this Pasadena store in particular. Read More

Hans provided a good experience in the Casper store by addressing our questions with knowledgeable information, identifying solutions to meet our circumstances, providing space to... Hans provided a good experience in the Casper store by addressing our questions with knowledgeable information, identifying solutions to meet our circumstances, providing space to explore and experience mattress options while being pleasant and personable.Thank you,Don&Cecilia Read More

I had a lovely and easy experience with the team here, especially Ileana! she walked me through everything in a very detailed way with all of the deals I qualified for, and I was a... I had a lovely and easy experience with the team here, especially Ileana! she walked me through everything in a very detailed way with all of the deals I qualified for, and I was able to walk out the same day (and they lent us a hand truck!) Highly recommend!! Read More

I recently purchased a Dream Casper mattress after being burned with a Stearns & Fosters which I used to love -not the same anymore-PERRY in Pasadena was truly attentive and helpfu... I recently purchased a Dream Casper mattress after being burned with a Stearns & Fosters which I used to love -not the same anymore-PERRY in Pasadena was truly attentive and helpful, customer focused, and made the process easy and pleasant.It has been 2 weeks and I m enjoying my mattress so far.Thank you Perry! Read More

Perry made what could’ve been a stressful first mattress shopping trip feel completely effortless. He took the time to ask what we were looking for, guided us to the mattresses tha... Perry made what could’ve been a stressful first mattress shopping trip feel completely effortless. He took the time to ask what we were looking for, guided us to the mattresses that fit our needs, let us test each bed at our own (very indecisive) pace, and even pointed out the best current deals. We were out the door in just 30 minutes with total confidence in our choice. He also followed up after our purchase, which truly made us feel cared for. Highly recommend. Thank you Perry!! Read More

Hans at the Pasadena is an absolute gentleman! Such an incredible help from the very beginning to the end of my mattress purchase. Communicative and thorough the process could not... Hans at the Pasadena is an absolute gentleman! Such an incredible help from the very beginning to the end of my mattress purchase. Communicative and thorough the process could not have gone more smoothly. I was in the market for a Dream Max Twin XL and he helped me get one quickly delivered. It didnt end of being a good fit for me and he helped me with the refund and donation process like a total pro. Highly recommended. Read More

I cannot recommend purchasing your mattresses here enough! My husband and I bought our mattress in August 2024 and worked with Ileana then and found her to be patient, knowledgeabl... I cannot recommend purchasing your mattresses here enough! My husband and I bought our mattress in August 2024 and worked with Ileana then and found her to be patient, knowledgeable, and efficient. Soon thereafter, the Eaton Fire hit and we needed to discard our new mattress. We reached out to Ileana to replace our mattress and were met with such empathy, kindness, and amazing customer service. She worked quickly to ensure that once we arrived home, we could sleep comfortably again. We are so grateful for her and for Casper! Read More

Scott and everyone at the Casper Lake Ave. Store were wonderful to deal with. Scott and the others were extremely professional, friendly, patient with our questions and expert in t... Scott and everyone at the Casper Lake Ave. Store were wonderful to deal with. Scott and the others were extremely professional, friendly, patient with our questions and expert in their answers. I wouldn’t hesitate for a second to recommend Scott and the entire Lake Ave. Store staff to friends and family interested in purchasing a Casper bed. Read More

Perry at the Pasadena Casper exemplifies the meaning of customer service. We were victims of the Eaton Canyon fire and he went above and beyond to accommodate us, making our purcha... Perry at the Pasadena Casper exemplifies the meaning of customer service. We were victims of the Eaton Canyon fire and he went above and beyond to accommodate us, making our purchases seamless. I highly recommend asking for Perry if you need assistance with a new mattress. We love our Casper! Read More

My Dad and I had a great experience at Casper picking out a new mattress. Ileana was very kind and helpful, answering all of our questions. The mattress was very easy to take home... My Dad and I had a great experience at Casper picking out a new mattress. Ileana was very kind and helpful, answering all of our questions. The mattress was very easy to take home and set up, and we would absolutely recommend Casper and Ileana to others! Read More