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IT Field Engineer (Desktop & DC Hands-and-Feet Support)
Oikotechno Japan Co., Ltd
Montvale, NJ
On-site Support Contract Posted 1 week ago
$100k – $700k/year Apply Now
ORIGINAL JOB LISTING

IT Field Engineer (Desktop & DC Hands-and-Feet Support)

Oikotechno Japan Co., Ltd
Montvale, NJ
On Site
Posted 1 week ago
$100k - $700k/year

This job is currently accepting applications. Review the details and apply today.

About this role

Responsibilities: Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications. Install, upgrade, support, and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any other authorized peripheral equipment and devices.

Responsibilities

  • Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications.
  • Install, upgrade, support, and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any oth...
  • Perform general preventative maintenance tasks on devices and software.
  • Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune (MDM).
  • Follow and execute instructions provided by Subject Matter Experts.
  • Provide L1 support for AV equipment including meeting room displays, projectors, cameras, microphones, speakers, and control panels.
  • Provide onsite hand and eye support to Client/Customer for installation, upgrade, support, and troubleshooting of devices in Network and Compute environment.
  • Assist users with any logged IT-related incident when called upon.

Required Skills & Experience

  • Hands & feet support
  • Desktop support/IT support engineer
  • Data center & infrastructure
  • Networking basics
  • Office 365 support
  • IMAC (Install, Move, Add, Change)
  • L1 network troubleshooting
  • Hardware troubleshooting

Benefits

  • Install, upgrade, support, and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any oth...

Environment

Provide onsite hand and eye support to Client/Customer for installation, upgrade, support, and troubleshooting of devices in Network and Compute environment. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incident... Be a highly motivated team player with the skills and ability to manage changing priorities. Skills: Hands & feet support Desktop support/IT support engineer Data center & infrastructure Networking basics Office 365 support IMAC (Install, Move, Add, Change) L1 network troubleshootin...

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