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Director of Operations
Thrive Restaurant Group
Wilmington, NC
Position Overview Thrive Restaurant Group is a family-owned restaurant company that's been in business for over 50 years, and we're looking ...
$90k – $120k/year Apply Now
Registered Nurse- Pain Management
Wilmington VA Medical Center (DOVA)
Wilmington, Delaware
Responsibilities: The Nurse Pain Management Registered Nurse (RN) provides leadership to clinical support team for interprofessional care of...
$81k – $81k/year Apply Now
FOOD SERVICE WORKER (PART TIME)
Compass Group
Wilmington, Delaware
Unidine is hiring immediately for part time FOOD SERVICE WORKER positions. * Location: Gilpin Hall - 1101 Gilpin Avenue, Wilmington, DE 19806...
$15.00 – $15.00/hr Apply Now
Technical / CAD Designer II (2190)
RISINGSUN TECHNOLOGIES
Wilmington, NC
**\*\*\*\*MUST BE A US CITIZEN or a Green Card Holder\*\*\*\*** **\*\*\*\*MUST BE WILLIN TO WORK ON OUR W2\*\*\*\*** **Role Summary / Purpos...
$44.00 – $46.00/hr Apply Now
New Grad- Software Engineer
Symbotic LLC
Wilmington, NC
Symbotic is seeking Software Engineers that will play a hands-on role in the development of core software components responsible for orchestra...
Pay not listed Apply Now
Java Software Engineer
The Judge Group
Wilmington, DE
Software Engineer -- Java About the Role As a Software Engineer, you will design, develop, and maintain scalable, reliable systems that powe...
$50.00 – $70.00/hr Apply Now
Web Design Tutor
Varsity Tutors, a Nerdy Company
Wilmington, NC
**About The Job** The Varsity Tutors Live Learning Platform has thousands of students looking for online Web Design tutors nationally. As a tu...
$18.00 – $40.00/hr Apply Now
Director of Operations

Position Overview Thrive Restaurant Group is a family-owned restaurant company that's been in business for over 50 years, and we're looking for the next member of our family. We are commit...

$90k – $120k/year Apply Now

Position Overview
  • Thrive Restaurant Group is a family-owned restaurant company that's been in business for over 50 years, and we're looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.
Job Overview
  • Role: Director of Operations
  • Invitation: To make a difference by loving people through the creation of a work environment that helps people become their natural best selves. As the Director of Operations, you are responsible for selecting, developing, and leading a team of people that care for each other and who create an outstanding guest experience resulting in a financially and culturally healthy business.
Key Responsibilities
  • Lead and oversee all aspects of the restaurant operations
  • Recruit, lead and develop the GMs in the market, equipping them to recruit, lead and develop their teams
  • Organize and direct development programs for managers
  • Achieve operational, cultural and financial objectives
  • Assess the performance of restaurant managers and stores in market against cultural operational, and financial goals and objectives
  • Actively lead by providing vision, coaching, and feedback
  • Coach to cultural, production, productivity, quality, guest-service goals and standards
  • Foster team cohesiveness and positive team working environment
  • Identify performance and cultural trends and actively implement change when needed
  • Meet restaurant financial objectives by meeting budget, forecasting, productivity standards, variance targets; initiating corrective actions where needed
  • Enhance restaurant reputation by accepting ownership for creativity and innovation, seeking opportunities to add value and make a difference
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Manage Profit and Loss through active decision making
  • Analyze data to inform operational decisions or activities
  • Manage expenses of the restaurant to budget
  • Ensure proper scheduling of employees
  • Evaluate employee performance
  • Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations
  • Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.
  • Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodations
  • Ensure proper investigation and resolution of employee complaints regarding discrimination, harassment, bullying, and retaliation
  • Ensure cleanliness and sanitation
  • Ensure compliance with all health, safety and hygiene standards and policies
  • Ensure compliance with all security procedures
  • Ensure compliance with all alcoholic beverage regulations
  • Direct facility maintenance or repair activities
  • Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Other duties as assigned
Key Strengths/Competencies
  • People-first Orientation
  • Developing Leaders (present/future)
  • Guest Service
  • Interpersonal Influence
  • Problem Solving/Decision Making
  • Execution of Brand Mindsets and Standards
  • Leading by Example
  • Operations Knowledge and Analysis
  • Planning, Executing and Results Orientation
  • Managing Performance
  • Staffing and Development
  • Managing Relationships
  • Passion for Serving Others
  • Integrity and Personal Ownership
  • Self Management
Qualifications
  • Minimum two to three years of experience as a general manager
  • Able to make decisions
  • Able to identify and resolve problems
  • Able to guide, direct, and motivate staff
  • Able to plan and prioritize tasks
  • Able to teach and train staff
  • Able to monitor processes, materials, and resources
  • Able to perform administrative tasks
  • Delivering Results- in line with Applebee's standards and goals
  • Knowledge of food safety and sanitation practices and regulations
  • Able to deal with confidential information and/or issues using discretion and good judgment
Who You Are
  • Able to work and verbally communicate effectively with other team members
  • Able to engage the public in a positive manner
  • Able and willing to work with others as a team
  • Able to reach and bend and frequently lift up to 50 pounds
  • Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 12 hours in length
  • Able to work in a standing position for long periods of up to 12 hours in length
  • Able to perform repetitive tasks with little or no break
  • Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
  • Able to work flexible schedules including evenings and weekends
  • Able to travel to required management meetings and or training sessions
  • To perform these essential functions, reasonable accommodations may be made if you have disabilities
What We Offer
  • Thrive Restaurant Group is an Equal Opportunity Employer. E-Verify is required for this position.
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