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Customer Success Manager
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Human Resources Business Partner
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Opto-Mechanical Engineer-Technical Staff
Massachusetts Institute of Technology (MIT)
Lexington, MA
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Corporate Paralegal
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Retail Management Full Time
Sun Tan City - STC Management Group, LLC
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Retail Management Full Time
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TRAILER TECHNICIAN (FLEET & MAINTENANCE DEPARTMENT)
Ecology Auto Parts, Inc.
Bloomington, CA
About this job Description Job overview TRAILER TECHNICIAN What you'll do demands mechanical expertise, a keen eye for detail, and a c...
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Social Media Manager
TAG - The Aspen Group
Chicago, IL
Position Overview The Aspen Group (TAG) is looking for a Manager, Social Media & Content Strategist to play a key role in shaping how Aspen ...
$75k – $100k/year Apply Now
Customer Success Manager

Position Overview Our client is an innovative and award-winning SaaS provider seeking a Customer Success Manager to manage a portfolio of enterprise accounts within the US customer base....

$100k – $110k/year Apply Now

Position Overview
  • Our client is an innovative and award-winning SaaS provider seeking a Customer Success Manager to manage a portfolio of enterprise accounts within the US customer base.
Job Overview
  • You will be responsible for overseeing accounts from pre-sales pilots to onboarding, expansion, and renewal, focusing on law firms, PE funds, and accountancy/tax practices.
  • You will collaborate with Account Executives to co-own client relationships throughout their lifecycle.
Key Responsibilities
  • Pre-sales pilots - Work with the Revenue team to provide the Customer Success perspective on deal quality before contract signing.
  • Onboarding & first value - Finalize Customer Success Plans and guide accounts to initial value milestones.
  • Adoption - Drive accounts towards full adoption through health monitoring, impact-focused QBRs, and cohort expansion.
  • Expansion & Renewal - Manage renewals, whitespace planning, and expansion opportunities.
What We're Looking For
  • Domain experience in professional services is essential, particularly in accountancy/tax, law, restructuring, M&A advisory, or alternative finance.
Preferred Qualifications
  • 3 years in enterprise CS/account management in B2B SaaS/professional services tech.
  • Passion for strategy creation and execution, with a focus on managing renewals and expansions.
  • Experience in managing senior stakeholders.
Qualifications
  • Legal, Accounting, or Finance qualifications or relevant industry experience.
  • Understanding of compliance culture in digital tool adoption.
  • Ideas for leveraging AI technology in customer success workflows.
  • Experience in contributing to building a Customer Success function.
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