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Business Analyst
HCLTech
Charlotte, NC
Position Overview The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams. Key Responsibilities...
$66k – $118k/year Apply Now
Population Health Informaticist
Alignerr
Charlotte, AR
At Alignerr, we partner with the world's leading AI research teams to build and train cutting-edge AI models. We're looking for experienced P...
$35.00 – $75.00/hr Apply Now
Flexible Work - Part Time Sales Representative
Vector Marketing
Charlotte, NC
Vector Marketing has immediate openings for part-time sales positions. Previous sales or work experience not required, as we provide all the ...
Pay not listed Apply Now
Growth Marketing Manager — AI‑Driven Demand Gen
Teguar
Charlotte, NC
A technology solutions provider based in Charlotte, NC is seeking a Marketing Manager to lead the marketing team in creating and executing st...
$72k – $108k/year Apply Now
Data Scientist with Python and LLM
Tata Consultancy Services
Charlotte, NC
Must Have Technical/Functional Skills Primary Skill: Sr. Developer with strong knowledge in AI/ML, NLP, Deep Learning, LL...
$120k – $140k/year Apply Now
Social Media Manager Summer Internship
7th Peak Marketing
Charlotte, NC
7th Peak Marketing is seeking a part-time Social Media Manager to join our team this summer as an intern. This role will focus on crafting eng...
$18.00 – $25.00/hr Apply Now
Supply Chain Specialist
Net2Source (N2S)
Charlotte, NC
**Title: Supply Chain Specialist** **Duration: 12+ Months with possible extensions** **Location: Charlotte, NC 28273** **What You Bring (re...
$34.00 – $35.00/hr Apply Now
Credit Risk Specialist
EXL
Charlotte, NC
**++Company Overview and Culture++** **++EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to...
$130k – $160k/year Apply Now
Senior iOS Engineer
Randstad Digital
Charlotte, North Carolina
job summary: Provides intermediate level system analysis, design, development, and implementation of applications and databases. Integrate...
$76.00 – $76.00/hr Apply Now
Senior iOS Engineer
Randstad Digital
Charlotte, North Carolina
job summary: Provides intermediate level system analysis, design, development, and implementation of applications and databases. Integrate...
$76.00 – $76.00/hr Apply Now
Business Analyst

Position Overview The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams. Key Responsibilities Gather, analyze, and document business require...

$66k – $118k/year Apply Now

Position Overview
  • The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams.
Key Responsibilities
  • Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)
  • Translate requirements into clear user stories, acceptance criteria, and functional specifications
  • Work with stakeholders to prioritize backlog items and manage scope expectations
  • Participate in sprint planning, backlog grooming, demos, and retrospectives
  • Support UAT planning, execution, defect triage, and sign‑off
  • Maintain documentation: BRDs, user stories, process flows, SOPs, training materials
ServiceNow Technical & Platform Responsibilities
  • Possess hands on understanding of ServiceNow platform architecture
  • Understand how requirements map to:
    • Tables, fields, relationships
    • Forms, views, UI policies
    • Workflows vs Flow Designer
    • Business Rules, Client Scripts, Script Includes (conceptual level)
    • Convert Business requirements to Functional Requirement documentation and collaborate with Dev/Lead Dev's for Technical Design documentation.
  • Design requirements that align with out of the box capabilities before customization
  • Understand RITM → SCTASK lifecycle, fulfillment models, approvals, and SLAs
  • Review and validate technical solution approaches proposed by developers
  • Identify technical impacts, dependencies, and risks early in the lifecycle
  • Ensure requirements are upgrade safe, scalable, and maintainable
  • Support data related discussions (imports, CMDB impacts, integrations -- conceptual)
Collaboration & Governance
  • Act as a single point of contact between business and technical teams
  • Work closely with:
    • ServiceNow Developers
    • Lead Developer / Architect
    • Product Owners / Scrum Master
  • Help enforce BAU vs Project scope boundaries
  • Participate in release planning and post release validation
  • Support leadership with status updates, risks, and dependency tracking
Required Skills & Experience
  • 6--10 years of experience as a Business Analyst, with ServiceNow focus
  • Strong experience in Agile / Scrum delivery models
  • Excellent stakeholder communication and documentation skills
  • Experience working with US based customers / stakeholders preferred
ServiceNow Technical Knowledge (Must Have)
  • Strong understanding of ServiceNow core platform concepts
  • Functional knowledge of:
    • ITSM (Incident, Problem, Change)
    • Asset (HAM and SAM)
    • CMDB
    • Service Catalog & Request Fulfillment
    • Application Portfolio Management
    • Business Continuity Management
    • SecOps (SIR and VR)
    • Knowledge Management
    • CMDB (conceptual understanding)
  • Ability to read and understand:
    • User stories vs technical tasks
    • Configuration vs customization
  • Awareness of integrations (REST, MID Server -- conceptual)
  • Comfortable working with developers on technical feasibility discussions
Responsibilities
  • Information Technology
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