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Information Technology Administrator
MCIM
Richmond, VA
MCIM -- The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all func...
$75k – $85k/year Apply Now
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Allentown, PA
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Systems Administrator I
Vigor Marine Group
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Retail Sales Associate – Part Time
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Part Sales Manager – Full Time
AutoZone
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Information Technology Administrator

MCIM -- The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboar...

$75k – $85k/year Apply Now

MCIM -- The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard.

Job Summary
  • We're looking for an IT Administrator to join as the second member of our IT team. You'll work alongside our IT & InfoSec Manager and take ownership of day-to-day IT operations, managing MCIM's internal IT infrastructure, supporting employees across all systems and devices, and transitioning the organization from an outsourced IT provider to a fully internally managed environment. This individual will lead the deployment and administration of device management, endpoint security, cloud systems, and networking tools while providing Tier 1 and Tier 2 support. The ideal candidate will have experience in mixed Windows and Mac environments, a strong troubleshooting mindset, and the ability to independently implement scalable IT systems and security best practices. This isn't a "reset passwords and close tickets" role. You'll have real ownership over our endpoint fleet, employee lifecycle processes, and IT tooling. You'll be the go-to person for keeping our team productive and our systems running smoothly, while contributing to our ISO 27001 and SOC 2 compliance efforts.
Job Responsibilities
  • Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications.
  • Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs.
  • Administer and maintain Windows and Mac devices, ensuring security compliance and patch management.
  • Manage and deploy RMM / IT Asset Management (ITAM) platforms.
  • Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems.
  • Transition IT operations from an outsourced MSP model to internally managed platforms.
  • Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements.
  • Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, ++Monday.com++, and other SaaS tools.
  • Manage user access controls, permissions, and integrations across cloud systems.
  • Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred).
  • Support system integrations and build automations between cloud applications where applicable.
  • Document IT processes, systems configurations, and internal best practices.
Qualifications
  • 3-4 years of experience in IT Administration, Systems Administration, or similar technical support roles.
  • Experience supporting mixed Windows and Mac environments.
  • Experience supporting both in-office and remote employees.
  • Experience working in an organization of 20-150 employees or within an IT MSP environment.
  • Hands-on experience with RMM and IT asset management platforms.
  • Experience with cloud application management including Google Workspace, Microsoft 365, and other SaaS platforms.
  • Working knowledge of networking fundamentals including VPN, firewall, and NAT.
  • Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus: experience with AWS EC2.
  • Strong troubleshooting and problem-solving skills.
  • Ability to deploy and implement technical tools, not just manage existing systems.
  • Strong communication and interpersonal skills with a customer-support mindset.
  • Self-motivated with the ability to work independently.
  • Associate's Degree in IT Management, Computer Information Systems, or related field preferred.
  • CompTIA A and/or Network certifications preferred.
Why Join MCIM?
  • Impact -- Build and shape IT infrastructure from the ground up
  • Growth -- Join a company entering an exciting new stage of expansion. Scale with us!
  • Ownership -- Operate with autonomy and influence key operational systems
  • Collaboration -- Work within a tight-knit, highly collaborative team
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