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Client Success Specialist
WeInfuse
Austin, TX
Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a ...
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Client Success Specialist

Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility i...

$70k – $75k/year Apply Now

  • Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.
Responsibilities
  • Learn and understand the Infusion Center healthcare model
  • Onboard new clients onto and support existing clients on our healthcare SaaS application
  • Troubleshoot and document software operational and technical issues
  • Respond to client support issues, report bugs/issues and feature requests
  • Provide excellent client service with friendly, professional responses
  • Create client training materials, draft release notes, and help prioritize development of new features
  • Go beyond your comfort zone when needed
  • Be an awesome addition to our growing team
Qualifications
  • Bachelor's degree, required
  • 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required
  • Proven track record of achieving and exceeding measurable goals
  • Must be detail-oriented, able to multi-task and be extremely organized and efficient
  • Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
  • Ability to say: "I don't know, but I can get that answer for you" and then find the answer for the client
  • Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
  • Experience in information technology and technical support a plus, but not required
  • Able to work independently (but understand we won't leave you on an island)
  • Some travel required (10%)
About WeInfuse
  • Come join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.
  • Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry's leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.
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