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HR Contact Center Specialist (Employee Support) [209418]
Aquent
Tampa, FL
We are seeking a highly detail-oriented and service-driven HR Contact Center Specialist to support employee inquiries and administrative proc...
$20.00 – $22.00/hr Apply Now
Direct Support Specialist
Child & Family Support Services, Inc
Lake Havasu, AZ
Child & Family Support Services (CFSS) is accepting applications for Full-time Youth Support Specialists in Mohave County. About the Role: ...
$18.49 – $20.00/hr Apply Now
Marketing Content Specialist
Netcracker Technology
Waltham, MA
Position Overview We are looking for a seasoned digital storyteller, PR practitioner, and marketing content creator to join our team in Walt...
$80k – $115k/year Apply Now
Registered Nurse- Pain Management
Wilmington VA Medical Center (DOVA)
Wilmington, Delaware
Responsibilities: The Nurse Pain Management Registered Nurse (RN) provides leadership to clinical support team for interprofessional care of...
$81k – $81k/year Apply Now
Charge Nurse - Kirkland, WA (Full Time 0.9, Nights)
Connections Health Solutions
Kirkland, Washington
About this job We're not just behavioral health people — we're crisis people. Connections Health Solutions is a leading provider of...
$61.00 – $71.00/hr Apply Now
Mobile Wound Care Nurse (RN)
NIVA Health
Jackson, MI
About this job Exciting Opportunity: Mobile Wound Care Nurse (RN) Are you passionate about providing exceptional patient care and eager to ad...
$83k – $93k/year Apply Now
Registered Nurse (RN)
Excelsior Care Group
Massapequa, NY
Position Overview Registered Nurse (RN) About Parkview Care and Rehabilitation Center At Parkview Care and Rehabilitation Center, our mis...
$50.00 – $52.00/hr Apply Now
RN Registered Nurse
Complete Care
Brookfield, WI
About this job Registered Nurse (RN) -- Part-Time or Full-Time Job overview $5,000 Sign-On Bonus for Full Time $3,500 Sign-On Bonus for Part...
$40.00 – $48.50/hr Apply Now
Registered Nurse (RN) Case Manager
Stellar Health Group
Woburn, MA
Woburn Nursing and Rehab Center -- Woburn, MA About the Role: We are seeking an experienced and dedicated Registered Nurse Case Manager to jo...
$43.00 – $53.00/hr Apply Now
Registered Nurse (RN)
Complete Care
Old Bridge, NJ
At Roosevelt Care Center at Old Bridge, we believe in more than just providing care---we build a community where residents are treated like f...
$52k – $55k/year Apply Now
HR Contact Center Specialist (Employee Support) [209418]

We are seeking a highly detail-oriented and service-driven HR Contact Center Specialist to support employee inquiries and administrative processes within a fast-paced environment. This role...

$20.00 – $22.00/hr Apply Now

We are seeking a highly detail-oriented and service-driven HR Contact Center Specialist to support employee inquiries and administrative processes within a fast-paced environment. This role functions as a high-caliber customer service position within HR, focused on case management, payroll inquiry resolution, and employee support rather than traditional HR program ownership.

  • Key Responsibilities
    • Contact Center Support
      • Answer and manage a high volume of inbound employee calls related to HR inquiries (e.g., payroll, leave of absence, policies)
      • Provide accurate information, troubleshoot issues, and route inquiries to appropriate teams when needed
      • Document all interactions and resolutions within case management systems
    • Payroll Inquiry Support
      • Serve as a first point of contact for employee payroll-related questions
      • Apply understanding of timekeeping and payroll processes to investigate and resolve inquiries
      • Partner closely with Payroll teams to ensure timely and accurate issue resolution
      • Escalate complex payroll issues as needed
    • Case Management & Administration
      • Create, track, and update cases using ServiceNow or similar case management tools
      • Maintain accurate employee records, including documenting data changes and communications
      • Support administrative processes such as:
        • Tuition reimbursement processing
        • Employment verifications
        • Policy acknowledgements and compliance tracking
    • HR Support & Coordination
      • Provide day-to-day support to employees and internal HR partners
      • Respond to policy-related questions and ensure consistent communication
      • Collaborate cross-functionally to ensure seamless employee support experience
  • Qualifications
    • Bachelor's degree required
    • 5 years of experience in a contact center, customer service, or HR support environment
    • Strong experience handling inbound calls and case management workflows
    • Experience with ServiceNow or similar case management systems preferred
    • Familiarity with payroll processes and timekeeping logic (no processing required, but must be able to interpret and explain)
    • Proficiency in Microsoft Outlook, Teams, and Excel
    • Spanish language skills highly preferred
  • Key Skills & Competencies
    • Exceptional customer service and communication skills (verbal and written)
    • Strong attention to detail and critical thinking ability
    • Ability to manage multiple priorities in a fast-paced, high-volume environment
    • Comfortable working within structured systems and processes
    • Proactive, solutions-oriented mindset with strong follow-through
  • What Makes a Candidate Stand Out
    • Prior experience in an HR contact center or shared services environment
    • Strong background in payroll inquiry resolution
    • Experience managing high-volume inbound calls and case queues
    • Ability to quickly assess issues and drive resolution with minimal supervision
  • About Aquent Talent
    • Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
  • Benefits
    • Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
    • We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
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