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Senior Operations Manager, Account Operations
Athelas
San Francisco, CA
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for ...
$120k – $150k/year Apply Now
Lead Product Manager, AI
Rad AI
San Francisco, CA
Position Overview Lead Product Manager role at Rad AI focusing on defining, steering, and executing the strategy, development, and launch of...
$180k – $225k/year Apply Now
Senior Global Events Manager
Cover Genius
San Francisco Bay, us
About The Role As our Senior Global Events Manager, you'll step into a key role as the strategic orchestrator for our global event presence....
$130k – $165k/year Apply Now
Principal Technical Program Manager
Hayden AI
San Francisco, CA
Position Overview The Principal Technical Program Manager will own cross-functional visibility and delivery accountability across Hayden's f...
$214k – $278k/year Apply Now
Controller
AeroVect
South San Francisco, CA
Position Overview As our first in-house finance hire at AeroVect, you will be responsible for owning the accounting function end-to-end and ...
$170k – $210k/year Apply Now
Lead Qualified Success Architect
Qualified
San Francisco, CA
Position Overview Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing ...
$171k – $329k/year Apply Now
Research Scientist
Hedra
San Francisco, CA
Position Overview Hedra is building a world-class Physical AI research team to push the boundaries of action-conditioned world models and ge...
$200k – $325k/year Apply Now
Research Scientist
Hedra
San Francisco, CA
Hedra is building a world-class Physical AI research team to push the boundaries of action-conditioned world models and generative AI for phy...
$200k – $325k/year Apply Now
Founding Engineer
Proliferate
San Francisco, CA
About Proliferate Proliferate is building the operating system for modern engineering: a workspace where engineers and coding agents work si...
$150k – $350k/year Apply Now
AI Research Engineer
Handshake
San Francisco, CA
About Handshake Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million ...
$330k – $370k/year Apply Now
Senior Operations Manager, Account Operations

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the...

$120k – $150k/year Apply Now

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more --- all designed for providers & administrators to focus on what matters most: providing care.

About The Role
  • As a Senior Account Operations Manager at Commure, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.
What You'll Do
  • Drive client growth through operational optimization and new growth initiatives
  • Drive operational metrics (process throughput, defect rate, etc.)
  • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
  • Ensure the efficient and timely execution of all essential aspects of internal operations projects.
  • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Breakdown complex, challenging business problems
  • Own execution and outcomes
  • Understand the business in-and-out to be proactive about solving emerging problems
  • Act as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue
  • Effectively manage client relationships, ensuring satisfaction and maximizing retention
  • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
  • 10-20% travel required
What You Have
  • 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Experience leading others in client-facing roles
  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
  • Comfortable working with data and proficiency in SQL + Excel
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices.
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
  • Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
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