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Member Experience Ambassador
In-Shape Solutions LLC
Rocklin, CA
About this job Description Job overview ++JOB SUMMARY:++ What you'll do in motivating and supporting individuals throughout their well...
$16.90 – $16.90/hr Apply Now
Member Experience Ambassador

About this job Description Job overview ++JOB SUMMARY:++ What you'll do in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards...

$16.90 – $16.90/hr Apply Now

About this job

Description

Job overview

++JOB SUMMARY:++

What you'll do

in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.
++DUTIES AND RESPONSIBILITIES:++
Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
Support new members through our FitStart program, familiarizing them with the club and equipment
Assist members/new members with downloading the mobile app and getting started
Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
Stock/Sell/Recommend retail items that will support the member's specific fitness goals
Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
Build our In-Shape community through a consistent member experience that is welcoming and motivating -- don't just meet expectations -- exceed them with every interaction!
Responsible for following and adhering to the In-Shape Clean Approach
Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed
Maintain a safe environment through the correct implementation of safety policies and procedures
Assist in building our In-Shape community of members through a consistent member experience
Assists in other areas of the club when needed
During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
Perform additional duties and responsibilities as assigned

What we're looking for
  • ++REQUIREMENTS AND QUALIFICATIONS:++
  • High School diploma or equivalent
  • Passionate about fitness and helping others in their fitness journey
  • Basic fitness and sales experience
  • Excellent communication and listening skills both in-person and phone
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts
  • Basic computer skills
  • Attend and participate in required meetings and trainings as needed
  • Willing and able to work a flexible shift: evenings, weekends, and holidays
  • Bilingual skills a plus
  • Current CPR or ability to pass CPR certification within 60 days of hire date
  • First Aid Training, required only at clubs with pool slides
  • ++TEAM PERKS:++
  • Free health club membership
  • Casual work environment
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc)
  • Opportunity for growth; professional development
  • 401(K) savings plan
  • ++WORK ENVIRONMENT/PHYSICAL DEMANDS:++
Benefits

++

Free health club membership
Casual work environment
Discount on in club retail items and any current vendor partner offerings (NASM, etc)
Opportunity for growth; professional development
401(K) savings plan

++WORK ENVIRONMENT/PHYSICAL DEMANDS:++

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