Communications Jobs in Manufacturing
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Communications Jobs in Manufacturing

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Manufacturing
HR Contact Center Specialist (Employee Support) [209418]
Aquent
Tampa, FL
We are seeking a highly detail-oriented and service-driven HR Contact Center Specialist to support employee inquiries and administrative proc...
$20.00 – $22.00/hr Apply Now
Marketing Content Specialist
Netcracker Technology
Waltham, MA
Position Overview We are looking for a seasoned digital storyteller, PR practitioner, and marketing content creator to join our team in Walt...
$80k – $115k/year Apply Now
Registered Nurse - Patient Aligned Care Team
U.S. Department of Veterans Affairs
Spokane, WA
Qualifications English Language Proficiency Graduate of a school of professional nursing approved by the appropriate accrediting agency Poss...
$82k – $144k/year Apply Now
Executive Assistant to Partner - Investment Firm
BURKE + CO.
Palo Alto, CA
Position Overview Executive Assistant role supporting one of the firm's partners in Palo Alto Job Overview Coordinate domestic & internat...
$140k – $160k/year Apply Now
Chief Communications Officer
County of San Mateo
San Mateo County, CA
Join us for an engaging LinkedIn Live informational session to explore this exciting opportunity. We'll provide an overview of the depar...
$161k – $202k/year Apply Now
Chief Technology Officer
Maricopa Community Colleges
Tempe, AZ
Position Overview The Chief Technology Officer (CTO) serves as a strategic technical leader within the Maricopa County Community College Dis...
$142k – $185k/year Apply Now
Cruise Booking Agent | Work From Home
Aisles & Abroad
New York, United States
Position Overview We are seeking service-oriented and detail-focused individuals to join our team as a Cruise Booking Agent. This role focus...
$45k – $70k/year Apply Now
Controller
Legacy Search Advisors
Washington, DC
Position Overview Exciting opportunity to join a rapidly expanding professional services/advisory firm as the first Controller. Reporting di...
$130k – $150k/year Apply Now
Executive Coach- Senior Corporate Trainer
MMA (Marketing Management Analytics)
New York, us
About Ipsos MMA Ipsos MMA provides a tremendous opportunity for qualified and experienced analytic professionals to build their leadership, ...
$160k – $200k/year Apply Now
Director of Corporate Communications
Genuine Search Group
New York, us
Lead the development and execution of internal and external communications strategies Advise senior leadership on messaging, positio...
$180k – $200k/year Apply Now
HR Contact Center Specialist (Employee Support) [209418]

We are seeking a highly detail-oriented and service-driven HR Contact Center Specialist to support employee inquiries and administrative processes within a fast-paced environment. This role...

$20.00 – $22.00/hr Apply Now

We are seeking a highly detail-oriented and service-driven HR Contact Center Specialist to support employee inquiries and administrative processes within a fast-paced environment. This role functions as a high-caliber customer service position within HR, focused on case management, payroll inquiry resolution, and employee support rather than traditional HR program ownership.

  • Key Responsibilities
    • Contact Center Support
      • Answer and manage a high volume of inbound employee calls related to HR inquiries (e.g., payroll, leave of absence, policies)
      • Provide accurate information, troubleshoot issues, and route inquiries to appropriate teams when needed
      • Document all interactions and resolutions within case management systems
    • Payroll Inquiry Support
      • Serve as a first point of contact for employee payroll-related questions
      • Apply understanding of timekeeping and payroll processes to investigate and resolve inquiries
      • Partner closely with Payroll teams to ensure timely and accurate issue resolution
      • Escalate complex payroll issues as needed
    • Case Management & Administration
      • Create, track, and update cases using ServiceNow or similar case management tools
      • Maintain accurate employee records, including documenting data changes and communications
      • Support administrative processes such as:
        • Tuition reimbursement processing
        • Employment verifications
        • Policy acknowledgements and compliance tracking
    • HR Support & Coordination
      • Provide day-to-day support to employees and internal HR partners
      • Respond to policy-related questions and ensure consistent communication
      • Collaborate cross-functionally to ensure seamless employee support experience
  • Qualifications
    • Bachelor's degree required
    • 5 years of experience in a contact center, customer service, or HR support environment
    • Strong experience handling inbound calls and case management workflows
    • Experience with ServiceNow or similar case management systems preferred
    • Familiarity with payroll processes and timekeeping logic (no processing required, but must be able to interpret and explain)
    • Proficiency in Microsoft Outlook, Teams, and Excel
    • Spanish language skills highly preferred
  • Key Skills & Competencies
    • Exceptional customer service and communication skills (verbal and written)
    • Strong attention to detail and critical thinking ability
    • Ability to manage multiple priorities in a fast-paced, high-volume environment
    • Comfortable working within structured systems and processes
    • Proactive, solutions-oriented mindset with strong follow-through
  • What Makes a Candidate Stand Out
    • Prior experience in an HR contact center or shared services environment
    • Strong background in payroll inquiry resolution
    • Experience managing high-volume inbound calls and case queues
    • Ability to quickly assess issues and drive resolution with minimal supervision
  • About Aquent Talent
    • Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
  • Benefits
    • Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
    • We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
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