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Vice President of Customer Success
Sanderson King
New York, us
About this job VP of Customer Success \ High-Growth HealthTech (NYC / Boston) Job overview Sanderson King's Technology Practice is pr...
$220k – $320k/year Apply Now
Customer Success Manager
CODA Technology Services
New York, NY
Position Overview Our client is an innovative and award-winning SaaS provider seeking a Customer Success Manager to manage a portfolio of en...
$100k – $110k/year Apply Now
Sales & Service Advisor
Big Brand Tire & Service
Concord, California
About this job Service Advisor Job overview We're a results-focused, performance-driven team that knows how to deliver. Every role here...
$26.00 – $40.00/hr Apply Now
Sr. Manager, Government Relations - Americas
Match Group
Washington, DC
Position Overview We are seeking a strategic and experienced Government Relations professional to lead our engagement across North and South...
$145k – $175k/year Apply Now
Java Engineer - Workplace Services Engineering
Charles Schwab
Austin, TX
Position Overview At Schwab, you will build a rewarding career while making a difference in the lives of our millions of clients. Here, inno...
$111k – $140k/year Apply Now
Financial Analyst
SelectOne
Buffalo-Niagara Falls, us
Position Overview Job Overview Key Responsibilities Analyze manufacturing costs, variances, and operational...
$75k – $90k/year Apply Now
Senior Financial Analyst, FP&A
Serena & Lily
San Francisco Bay, us
Position Overview Senior Financial Analyst of Financial Planning & Analysis role at Serena & Lily in Sausalito, CA. Job Overview Join a f...
$105k – $125k/year Apply Now
Financial Analyst
Genpact
Cincinnati, OH
Position Overview Ready to shape the future of work? Genpact is seeking a Financial Analyst based in Cincinnati, OH. Job Overview Genpact i...
$65k – $75k/year Apply Now
Chief Financial Officer
Firefly Recruiting
Los Angeles, us
A well-established, mission-driven acute care hospital in the Los Angeles market is seeking a Chief Financial Officer (CFO) to join its execu...
$200k – $260k/year Apply Now
Chief Growth Officer
SimiTree Talent Solutions
Minnesota, United States
Chief Growth Officer -- Home Health and Hospice Position Overview Our client is seeking a Chief Growth Officer to o...
$190k – $225k/year Apply Now
Vice President of Customer Success

About this job VP of Customer Success \ High-Growth HealthTech (NYC / Boston) Job overview Sanderson King's Technology Practice is proud to be supporting a high-growth HealthTech fi...

$220k – $320k/year Apply Now

About this job
  • VP of Customer Success \
  • High-Growth HealthTech (NYC / Boston)
Job overview

Sanderson King's Technology Practice is proud to be supporting a high-growth HealthTech firm, via recommendation, on a critical leadership appointment.

What you'll do
  • taking ownership of Customer Success and Account Management, unifying them into a single high-performing post-sales engine. Reporting directly to the CEO, you will play a pivotal role in shaping the next phase of growth.

Key Responsibilities
Own Net Revenue Retention (NRR) end-to-end, including renewals, expansion, and forecasting
Build and scale a unified CS & AM function
Design and launch a scalable SMB customer motion alongside an established enterprise model
Lead the full customer lifecycle: onboarding, adoption, retention, and growth
Implement tooling, processes, and AI-driven efficiencies across the function
Act as the voice of the customer at leadership level
What We're Looking For
10 years' experience in Customer Success / post-sales leadership within high-growth SaaS
Proven ownership of revenue metrics (NRR, expansion, retention)
Experience across both SMB and enterprise customer segments
Background in scaling businesses in the $20M--$100M ARR range
Exposure to multi-product platforms (e.g. Toast, Klaviyo or similar)
Highly commercial, analytical, and decisive leadership style
Comfortable operating in fast-paced, ambiguous environments
The Business
AI-led HealthTech platform transforming clinical decision-making
Series B funded with significant recent growth
Scaling rapidly across both product and customer base
Strong leadership team and investor backing
Package
Base: $220k--$270k
OTE: $325k--$350k
Competitive equity
Hybrid (NYC or Boston) / (if NYC based, we require a monthly trip to Boston as part of your commitment)

What we're looking for
  • 10 years' experience in Customer Success / post-sales leadership within high-growth SaaS
  • Proven ownership of revenue metrics (NRR, expansion, retention)
  • Experience across both SMB and enterprise customer segments
  • Background in scaling businesses in the $20M--$100M ARR range
  • Exposure to multi-product platforms (e.g. Toast, Klaviyo or similar)
  • Highly commercial, analytical, and decisive leadership style
  • Comfortable operating in fast-paced, ambiguous environments
  • The Business
  • AI-led HealthTech platform transforming clinical decision-making
  • Series B funded with significant recent growth
  • Scaling rapidly across both product and customer base
  • Strong leadership team and investor backing
  • Package
  • Base: $220k--$270k
  • OTE: $325k--$350k
  • Competitive equity
  • Hybrid (NYC or Boston) / (if NYC based, we require a monthly trip to Boston as part of your commitment)
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